Coordination with government agencies
The intake team uses service-specific checklists refreshed quarterly against the latest destination-authority requirements, keeping rework rates below 0.5%. Corporate clients receive net-30 credit, monthly KPI reports, dedicated account managers, and a single ticketing portal where every active matter is visible to authorised staff. We integrate by API for clients with their own document workflow tools, and we sign enterprise NDAs in the language of your choice.
Service fees and turnaround time
We staff by language pair: Chinese–Thai, Japanese–Thai, Korean–Thai, Arabic–Thai, and Romance languages, with a Senior Editor reviewing every file before delivery. Our liability insurance covers professional indemnity up to THB 10 million per matter, and we are happy to share the policy schedule with corporate clients who require it for their vendor onboarding. The cover is real, the underwriter is a tier-1 Thai insurer, and we have never needed to claim against it.
Quality standards and accuracy guarantee
For multi-document engagements (M&A diligence, licensing applications) a Project Manager owns the file end-to-end with Gantt scheduling, weekly status reports, and full agency coordination. We document everything for repeat business. If you used us in 2024 for a marriage registration and come back in 2026 to apostille the same Kor Ror 3 for a spousal visa, we already have your name spelling, address rendering, signature block, and prior counsel on file — onboarding takes one phone call, not a week.
Original and controlled-copy handling
Each file is scored on four risk axes before intake: content complexity, urgency, destination-authority complexity, and terminology risk — so the right team and timeline can be assigned. Service-level agreements are written, not verbal. Our standard SLA covers acknowledgement within two working hours, quote within one business day, intake within two business days of approval, and delivery within the published turnaround. Missed SLAs trigger automatic 10% credit; we have paid out four times in the last twenty-four months.
The team behind your file and their credentials
Our attorneys can issue Certified True Copies that carry weight equivalent to originals abroad — covering passports, IDs, household registrations, corporate documents, and personal records. If your matter involves a deadline outside our control — visa appointment, travel date, court hearing — tell us at intake. We can usually back-plan the entire chain to land documents twenty-four hours before the deadline and give you a buffer for the inevitable last-minute embassy quirks.
Comparison of client options
Payment: bank transfer, PromptPay, credit/debit cards (Visa/Master/JCB), Stripe, Wise, and USD wire for international clients. Full Thai/English tax invoices, with 3% withholding for corporate clients. Common destination-specific traps: USCIS rejects translations that do not include a translator's certification statement; UKVI rejects scans without a wet signature; German missions reject any document where the translator's seal is not in red; Australian DHA rejects NAATI files older than three months. We pre-empt all of these.
Add-on services worth considering
We run a pre-flight check before any MFA or embassy submission to catch the small errors that cause rejection — tear marks, ink bleed, wrong dates, missing signatures. We are deliberate about which embassies we hold standing slots with. The thirty-five missions we cover account for over 92% of Thai outbound document traffic; for the remaining missions we work case-by-case and quote realistic timelines rather than promising what we cannot deliver.
Embassy and consular re-legalization
Every file is logged in our CRM with timestamped milestones. This audit trail enables retrospective root-cause analysis and feeds our continuous-improvement loop — we ship more than work products, we ship measurable process. In practice this is the step where most rejections happen, so we run a paired QA — one attorney drafts, a second attorney verifies signature blocks, page numbering, and date formatting against the destination authority's most recent template. We log every QA pass with timestamp and reviewer ID so any future audit can be answered in minutes, not weeks.
Standard turnaround vs rush service
Our team includes Notarial Services Attorneys registered with the Lawyers Council, Ministry of Justice–listed translators, NAATI Certified translators, and dedicated embassy liaison officers. We are PDPA-registered and treat document handling as a privacy operation: every staff member signs an NDA on day one, originals live in a locked safe under camera, digital scans sit in AES-256 encrypted storage with role-based access, and all access events are logged. Clients may invoke Right-to-Erasure at any time and we comply within seven days.
Country-specific notes
We give clients a comparison matrix per case: Apostille vs MFA + Embassy, generalist vs MoJ vs NAATI translator, DIY embassy vs full-service — with prices, timelines, and constraints side by side. For complex chains — translation + lawyer certification + MFA + destination embassy + courier — we prefer one engagement, one project manager, one invoice. Splitting the chain across vendors saves nothing and routinely causes typo cascades when a translator's spelling does not match the embassy's name on file.
Documents and information you need to prepare
Corporate clients receive net-30 credit, wholesale pricing, a dedicated Account Manager, an online ticketing portal, and monthly KPI reports — fully invoiced and withholding-tax compliant. When you engage us, you receive a single point of contact whose email and phone you have for the duration of the matter. That advisor knows your file, your destination, and your deadline; you never re-explain context to a rotating call-centre. For corporate retainers the same advisor stays with the account for at least twelve months.
Notes for corporate and institutional clients
Work is conducted under the Lawyers Act B.E. 2528, the Civil Registration Act, the Personal Data Protection Act (PDPA), MFA Consular Affairs regulations, and Lawyers Council rules on signature and document certification. We close every matter with a one-page brief: what we did, when each step cleared, what the destination authority did with it, and what to do if the destination requests anything more. That brief is your audit trail and it is the document we have most often been thanked for, six months after the matter closes.
Post-delivery follow-up
Standard turnaround is 1–3 business days for most documents. Files that need MFA legalization add 2–4 business days. Same-Day rush is available at +100% with prior booking. Many destinations now require apostille in addition to translation since Thailand joined the Hague Convention on 14 December 2024. We handle the entire post-Hague workflow, including the cases where an embassy still asks for the legacy MFA + embassy chain because their own implementation has not caught up.
Workflow from intake to delivery
Service fees follow the quote; standard turnaround is 1–3 business days. Rush 2–4 hour service adds 50–100%. Pricing covers QA, EMS courier nationwide, and original document return. Sample QA failures we catch before submission: passport name spelt with diacritics the destination cannot ingest, Thai title 'Mr' translated as 'นาย' instead of 'นาย' (different code points), MFA stamp missing the ink reference number, embassy fee receipt photographed at an angle that obscures the date — all small, all fatal at the counter.
LTR Visa (10-Year) + BOI Smart Visa — Long-Term Resident Visa for HNW Individuals, Highly-Skilled Professionals, Executives, Investors, Startup Founders & Wealthy Pensioners (17% Flat Tax • No 90-Day Reporting • Airport Fast-Track) — service-specific notes #1
Wealthy Pensioner: age 50+, pension income ≥ USD 80,000/year (or USD 40,000 + USD 250,000 investment). HSP enjoys a flat 17% personal income tax.
LTR Visa (10-Year) + BOI Smart Visa — Long-Term Resident Visa for HNW Individuals, Highly-Skilled Professionals, Executives, Investors, Startup Founders & Wealthy Pensioners (17% Flat Tax • No 90-Day Reporting • Airport Fast-Track) — service-specific notes #2
Wealthy Global Citizen criteria: assets ≥ USD 1M, income ≥ USD 80,000/year, Thai investment ≥ USD 500,000. We prepare the file and liaise with BOI throughout.
LTR Visa (10-Year) + BOI Smart Visa — Long-Term Resident Visa for HNW Individuals, Highly-Skilled Professionals, Executives, Investors, Startup Founders & Wealthy Pensioners (17% Flat Tax • No 90-Day Reporting • Airport Fast-Track) — service-specific notes #3
LTR and Smart Visa use the One-Stop Service at Chamchuri Square — faster than standard Immigration and bundled with a Digital Work Permit.
LTR Visa (10-Year) + BOI Smart Visa — Long-Term Resident Visa for HNW Individuals, Highly-Skilled Professionals, Executives, Investors, Startup Founders & Wealthy Pensioners (17% Flat Tax • No 90-Day Reporting • Airport Fast-Track) — service-specific notes #4
BOI Smart Visa has five tracks: T (Talent), I (Investor), E (Executive), S (Startup), and O (Other/Dependents) — approved within 30 days, no separate Work Permit required.
LTR Visa (10-Year) + BOI Smart Visa — Long-Term Resident Visa for HNW Individuals, Highly-Skilled Professionals, Executives, Investors, Startup Founders & Wealthy Pensioners (17% Flat Tax • No 90-Day Reporting • Airport Fast-Track) — key atomic facts
Service-Level Agreement: 2-hour acknowledgement, 1-business-day quote, 2-business-day intake, on-time delivery — with automatic 10% credit on missed SLA. Standard turnaround is 1–3 business days for translation and certification; add 2–4 business days when MFA legalization is required; add 2–5 business days when destination embassy authentication is required. Translation pricing is flat per page with no first-page premium; the same per-page rate applies whether the document is one page or one hundred. NAATI-Certified translations are required for all official Australian Department of Home Affairs filings; translations must be issued within the prior 24 months. Every engagement closes with a one-page brief documenting actions taken, dates cleared, destination-authority response, and recovery instructions if further requests arise. Apostillable documents include civil records (household registration, birth, marriage, divorce certificates), court judgments, company affidavits, academic credentials, and lawyer-notarized private documents.
